This Privacy Policy Statement explains what personal or company data we may collect and how we might use your data. It also explains reasons we may need to disclose your personal or company data to others and how we store your data securely.
Our website may contain links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this website and not external websites. You should therefore check any other linked website’s privacy policies.
This policy may be subject to change, so you are advised to check our website regularly for any further changes.
You can access our home page and browse our site without disclosing any personal or company data except for information automatically collected by cookies that we use.
Cookies on this website
We may send a small file to your computer when you visit our website. This will enable us to identify you on future visits and to track your movement within it for ‘user-friendly’ development purposes. We may use cookies to collect and store data and to link information stored by them with the personal or company data you supply to us.
Except for the use of cookies, we only collect information you specifically provide to us. You can set your computer browser to reject cookies, but this may impede your use of certain parts of this website.
Who are we?
We are SurgeryWeb, our core business is providing customised websites for medical centres and doctor’s surgeries, primarily within an NHS framework.
How the Law Protects You
Data protection laws (GDPR) state that we are only able to process personal or company data if we have valid reasons to do so. The basis for processing your personal or company data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.
How Do We Collect Personal or Company Data From You?
We receive information about you, when you use our website, complete registration forms on our website and if you contact us by phone, email or otherwise in respect of any of our services.
Secure Hosting Facilities
This website is provided by SurgeryWeb and hosted by either TMZVPS within a UK data centre located in Maidstone, Kent, UK or a cloud based server provided by Amazon Web Servers (AWS).
Some of the data centre’s more notable security features are as follows:
Full details of TMZVPS’s data centre can be found here.
All traffic (including transferral of files) between our website and your browser is encrypted and delivered over HTTPS.
Your personal or company data may automatically be collected when you use our website, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.
What Type of Data Might We Collect From You?
The personal or company data that we may collect from you may include your name, address, email address, phone numbers and medical information submitted by online forms.
IP address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
A list of URLs starting with a referring Site, your activity on this Site, and the Site you exit to (automatically collected)
Personal or company data submitted via a contact form or email link is emailed to the Practice and stored in a Content Management System (CMS) database or on the server that this website is hosted upon. This information is only accessible by authorised employees of the Practice or SurgeryWeb developers, and will auto-delete after 30 days.
We may also retain records of your enquiries and correspondence, in the event you contact us.
How Do We Use Your Data?
We may use information about you in the following ways:
To provide you with access to our services.
To comply with our contractual obligations we have with you.
To help us identify you and any accounts you might hold with us.
To enable us to review, develop and improve our website and services.
To provide customer care, including responding to your requests if you contact us.
To notify you about any changes to our website and services.
To provide you with information about services that you request from us, or where you have consented to be contacted for such purposes.
To inform you of any new service or price changes.
Retention Periods
We shall retain your data only for as long as necessary in accordance with applicable laws. Third party information, relating to patients, may be retained for up to 30 days only.
We assure you that your data shall only be used for the purposes stated herein.
Who Has Access to Your Personal or Company Data?
We process your data for administration, billing, support and the provision of services. Management and officers of SurgeryWeb may have access to your data for the process of conducting business related activities only.
Third Parties
We do not sell, rent or share your personal or company data to third parties for marketing, advertising or any other purposes.
We will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal or company data is secure and will not be used for any marketing purposes by any third parties.
We may need to share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal or company data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings.
Similarly, we may share your personal or company data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of SurgeryWeb, or others.
Your Rights
Under data protection legislation (GDPR), you have several rights regarding the use of your personal or company data, as follows:
The Right of Confirmation and Access
You have the right to obtain confirmation from the data controller appointed by SurgeryWeb, as to whether or not personal or company data concerning you is being processed or stored. You also have the right to request a copy of this information. You have the right to be informed of the appropriate safeguards relating to any transfer of your data to any international company.
Right to Rectification and Erasure (Right to be Forgotten)
You have the right to ask us to correct any inaccurate data or to complete any incomplete personal or company data that we may hold. You have the right to request that we erase your personal or company data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal or company data, then this means that our business relationship with you will end as we cannot provide our service without processing your data.
Right of Restriction of Processing/Right to Object
You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal or company data concerning you. You also have the right to restrict the processing of your personal or company data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so.
Right of Data Portability
You have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a MS document, XLS file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
Automated Individual Decision-Making, Including Profiling
You have the right not to be subjected to a decision, based solely on automated processing, including profiling. We do not process any personal or company data in this way.
How to Exercise Your Rights
If you wish to contact us in respect of any of your rights as described above, please contact the Practice – We will respond to your request free of charge and usually within 30 days.
How to Complain About the Use of Your Data
If you wish to complain about how we have handled your personal or company data, including any of the rights outlined above, please contact the Practice.
Accessing and Updating Your Data
You must ensure all your details, including but not limited to, name, address, phone number and email address are kept up to date at all times. All changes should be notified to us directly.
Where We Store Your Personal or Company Data
All information you provide to us is stored on our secured, GDPR compliant system, which is protected by firewalls and anti-virus software programs. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage.
Please note: As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
All sensitive data are encrypted and fully protected.
Liability
We agree to take all reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable GDPR data protection and UK Privacy laws are complied with, which may include, and is not limited to, notifying the Relevant Supervisory Authority.
Contact Us
Please contact us with any questions or comments you have about privacy issues.
Data Protection Officer
We have appointed a Data Protection Officer to ensure that we continuously process your personal or company data in an open, accurate and legal manner. If you have any questions about the processing of your personal or company data, please contact our Data Protection Officer at the Practice.
This notice was last updated on 20/09/2022. Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law or our privacy practices. However, we will not use your personal or company data in any new ways without your prior consent.
All requests for information relating to your personal or company data and how we use and process this data will be provided free of charge.
Screening is a way of detecting any abnormalities and catching them early. In many cases it can prevent cancer from developing in the first place.
The UK offers 3 different types of screening programmes for all eligible people. Breast Screening, Cervical Screening and Bowel Screening. If you are eligible you will be contacted and invited automatically.
Please see the following links for more information and advice.
It is very important to attend for screening when you are invited
If you are due/overdue your smear test please ring the surgery to book an appointment with the practice nurse.
The Breast Screening Team will be in the area in August 2023, and they will be in the process of contacting all the eligible patients. Please attend your appointment when you are invited, as previously we will ofcourse call you and remind you!
Let your GP practice know that you are a carer and ask if this can be registered on your medical record. All GP practices are required to keep a Carers Register, which is a list of patients who are providing unpaid care and support to a family member or friend living with a long-term health condition.
In addition to this, Bordesley Green Surgery also offers:
Flexibility with appointment times for you and the person you care for
Annual Health Checks for carers
Carers Board – a display of useful information for carers including details of the Carers Count service
Carers Champion – an allocated member of staff who can provide you with more information about Carers Count and refer you through to other services for support
Our Carers Champion is: Marine
Agreement to share information with you about the person you care for, with their consent
Registered carers are entitled to a free flu jab each year
You are having difficulty in getting through on the phone, the line keep getting disconnected after the welcome message.
We did…
We have investigated the problem and found that, during the peak times 9-10am – if the call que exceeded more than 6 patients, the 7th call was being dropped.
We have increased the que lenght from 6 to 20 calls.
You will be notified of your que status while you are in the que
If the que exceeds more than 20, The automated message will inform you that we are experiencing high volume of call, please try again later.
We have also added a third telephone line to recieve calls during the peak times to reduce the ques and waiting times for the incoming calls.
We are monitoring the call volumes and the que status with live data on our digital telephony system and will make additional relevent changes to improve our telephone access.
Non NHS Services
Non-NHS Services
Why do GPs sometimes charge fees?
Your questions answered
Isn’t the NHS supposed to be free?
The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951, and there are a number of other services for which fees are charged. Sometimes the charge is made to cover some of the cost of treatment, for example, dental fees; in other cases, it is because the service is not covered by the NHS, for example, medical reports for insurance companies. Surely the doctor is being paid anyway?
It is important to understand that GPs are not employed by the NHS, they are self-employed, and they have to cover their costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS covers these costs for NHS work, but for non-NHS work the fee has to cover the doctor’s costs.
What is covered by the NHS and what is not?
The Government’s contract with GPs covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.
Examples of non-NHS services for which GPs can charge their NHS patients are:
accident/sickness insurance certificates
certain travel vaccinations
private medical insurance reports
Examples of non-NHS services for which GPs can charge other institutions are:
medical reports for an insurance company
some reports for the DSS/Benefits Agency
examinations of local authority employees
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy workload – the majority work up to 70 hours a week – and paperwork takes up an increasing amount of their time, so many GPs find they have to take some paperwork home at night and weekends.
I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s entire medical record.
What will I be charged?
The BMA recommends that GPs tell patients in advance if they will be charged, and how much. It is up to the individual doctor to decide how much to charge, but the BMA produces lists of suggested fees which many doctors use. Surgeries often have lists of fees on the waiting room wall based on these suggested fees.
What can I do to help?
Not all documents need signature by a doctor, for example passport applications are no longer completed for patients. You can ask another person in a position of trust to sign such documents free of charge.
If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them all at once as a ‘job lot’ at a reduced price.
Do not expect your GP to process forms overnight: urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.
Any private work can take up to 9 weeks to complete.
Some fee examples
Certificates/Claim Forms
Any simple Certificate
£30.00
Certificate of Vaccination
£30.00
Data Protection Act access to records
£10.00
Private Sick Note
£30.00
Holiday Cancellation Certificate
£40.00
Private Prescription
£22.00
Private Letter
£30.00
Insurance Claim Form
£TBC
Vaccinations
ACWY- Meningitis
£50 with Certificate
Hepatitis B
£20 each or £60 Full Course (3 vaccinations and Blood test)
Reports/Medical Examinations
Employer’s Report and Opinion – Fit to Work
From £100.00
Ofsted (charge to patient)
£50.00
Fee for Medical Consultation – Private Patient
£50.00
HGV, LGV, PCV
from £30 to £120.00
Standard Medical Examination (30 mins)
£120.00
Taxi Driver Examination (20 mins)
from £100
Nurse Consultation
£30
Holiday and Travel Vaccines
All private prescriptions (Malaria, or just in case antibiotics) will incur an item prescription cost of £22.00 (plus the cost of the tablets at the pharmacy).
Typhoid, Hepatitis A and Tetnus are Free
Are you Pregnant?
Self-refer your pregnancy
Midwife self-referral now live
Access to Midwife care is changing.You can now self-refer for midwife care as soon as you find out you are pregnant.
Click on this link or type into your browser using your mobile phone or digital device (laptop/ computer)
– it’s quick and easy and will just take a few minutes. This link can also be used to refer a pregnancy on behalf of someone else, providing you have her consent.
IMPORTANT:You need to search for the GP practice site by the POSTCODE in the drop-down list to complete your SPA portal referral. Your referral can only be processed based on the information you provide and can delay your care if incorrect information is provided.
The community midwifery team assigned to your GP Practice will contact you by the time you are eight to nine weeks pregnant, however if you do not hear from the team, by then, please contact the midwife directly via the details listed below:
Community Midwife Office – BHH contact details:
0121 424 2726 between 10am – 12non or 2pm – 4pm Mon-Fri
One of the team members will contact you once your referral is processed. If you have any technical problems using the web address please email project.bump@nhs.net
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Essential: Gather information you input into a contact forms newsletter and other forms across all pages
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